FAQ

We’re here to make your experience shopping The Avenue as seamless as possible. Below, you’ll find answers to some commonly asked questions. If you need anything further, please reach out to us at hi@onlyontheavenue.com.

frequently asked questions

Can I change or cancel my order once it has been placed? Can I change or cancel my order once it has been placed?

Please email us at hi@onlyontheavenue.com with your order number and specific request, and we'll do our best to accommodate your request.

Do you accept returns? Do you accept returns?

While we hope you love your order from the Avenue, we understand there may be a need to return your item(s)!

Orders placed online can be processed HERE. Please allow up to 14 business days for your refund to process. Please note that shipping costs will not be refunded.

Please email hi@onlyontheavenue.com with your order number or call 832-888-6623 to initiate your return or exchange.

Please visit this page dedicated to our Shipping & Returns policy for more details.

If you need assistance with an order, please contact our Showroom at 832-888-6623.

What are my shipping options? What are my shipping options?

Orders are processed Monday–Friday, excluding holidays. Please allow 7–10 business days for processing and 1–7 business days for UPS delivery.

We currently do not offer international shipping.

For more information, please visit our Shipping & Returns page.

I have an issue with my order, what should I do? I have an issue with my order, what should I do?

Our sincere apologies! Please email us at hi@onlyontheavenue.com to let us know the issue, and you will hear back from us within one business day with a response and/or resolution.

Which forms of payment do you accept? Which forms of payment do you accept?

We accept all major credit cards including Visa, Mastercard, Discover and American Express. We also accept PayPal, Amazon and Apple Pay.

How can I check the status on my order? How can I check the status on my order?

You can check the status of your order via the confirmation email you received. Click the ‘Order Status’ button to see whether your order is processing, has shipped or has been delivered.